FINAL WINDING DOWN OF E-MONEY ACTIVITIES

Rakuten Europe Bank S.A. (the « Bank ») has ceased its e-money activities, and business relations with its customers have been terminated. Customers are no longer authorized to use their e-money accounts.

Notice

Original notice text (January 16th, 2026):
https://bank.rakuten.eu/notice_20260116.pdf

Customer balances and redemption

If you believe you still hold a redeemable e-money balance, please contact us at customerinquiry@bank.rakuten.eu. The Bank will process eligible redemption requests in accordance with the applicable terms and legal requirements.

Terms and conditions

The terms and conditions are available at the link below:
https://bank.rakuten.eu/EmoneyTerms.pdf

Regulatory status

Rakuten Europe Bank S.A. is in the process of applying for the voluntary withdrawal of its banking licence. Until that process is complete, Rakuten Europe Bank S.A. remains subject to applicable regulatory obligations.

Complaints

Customers may submit complaints to complaints@bank.rakuten.eu. If a complaint is not resolved satisfactorily, customers may be able to request out-of-court complaint resolution through the CSSF.

Media enquiries

Got a media enquiry? We’re happy to hear from you.

Please contact:
Raphael Thierschmann
Corporate Communications
raphael.thierschmann@rakuten.com