Effective date: January 1st, 2023
Who is providing Rakuten Points?
Terms and conditions
Points are available for Rakuten Group customers (“Users”) using any service operated by the Rakuten Group in Europe allowing the collection or use of Points in Europe, or any third-party site in Europe allowing the collection of Points, that you may be notified about from time to time, (together the “Services”). Users will be able to earn Points on certain transactions conducted through the Services, such as purchases or other forms of customer engagement, and any other transactions as may be determined by each of the Services. The number of Points a User will earn will be specified in more detail in the relevant terms and conditions on each of the Services. If a User (where applicable):
- cancels his/her purchase;
- returns his/her purchase,
Should You decide to redeem Points against a purchase on one of the Services, Rakuten will deduct from your Point balance any amount which you decide to redeem against a purchase. If you redeem Points against a purchase and later cancel or return the purchase, the redeemed Points will be added back to your Point balance within 30 days; however, if you are not permitted to cancel or redeem your purchase then your Points will be lost.
Governing law and dispute settlement
Any dispute or claim arising out of or in connection with your use of Points shall be governed by and construed in accordance with the laws of the Grand-Duchy of Luxembourg, save and unless your local mandatory consumer law provides you with different rights. Any dispute between us is subject to the non-exclusive jurisdiction of the courts of Luxembourg.
If you have any issues or queries regarding Points, please contact the relevant Service in the first instance.