Notice Regarding Fraudulent Activities Involving Misuse of the Name of Rakuten Europe Bank S.A. in France

Rakuten Europe Bank S.A, a credit institution regulated by the CSSF, has become aware of complaints regarding unauthorized financial approaches made under the name of "Rakuten Bank" in France.

We would like to address the following points:

  1. Unknown individuals are misusing our name through the website We want to clarify that we have no connection to this website or the individuals using it for fraudulent purposes.
  2. Rakuten Europe Bank operates solely in Luxembourg and does not have any branches outside the country.
  3. Fraudulent individuals are using email addresses such as or We want to emphasize that these email addresses are not affiliated with Rakuten Europe Bank.

We take these matters seriously and are fully cooperating with the authorities. We urge all affected individuals to report their experiences to the Police.

Rakuten Europe Bank is committed to the highest standards of integrity and security. For further information, please refer to official website of the Commission de Surveillance du Secteur Financier (CSSF) in Luxembourg.